Privacy Policy
Effective date: January 1, 2026
FlowVox Floorcraft (“we”, “us”, “our”) provides laminate flooring education. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and services.
1. Information we collect
- Account and contact details: name, email address, phone number you choose to provide.
- Usage data: pages visited, time on page, device and browser information, and general location (country/region).
- Transaction data: courses purchased, prices, and timestamps. We do not process or store full payment card data; payments are handled by trusted processors.
- Communications: messages you send via forms or email.
2. How we use information
- Provide, maintain, and improve our courses and website functionality.
- Respond to inquiries and provide customer support.
- Process enrollments and deliver certificates.
- Comply with legal obligations and enforce our Terms.
3. Legal bases
We rely on legitimate interests (improving services, securing our platform), contract performance (providing courses you purchase), and your consent where required.
4. Sharing
We may share limited data with vendors that support website hosting, analytics, and customer communications. These providers are bound by confidentiality and process data only on our instructions. We do not sell personal information.
5. Retention
We keep personal data only as long as necessary for the purposes above and to meet legal requirements. We then securely delete or anonymize it.
6. Your rights
Depending on your location, you may request access, correction, deletion, restriction, or portability of your data, and you may object to certain processing. To exercise rights, contact: [email protected].
7. Cookies and preferences
We use functional cookies to remember preferences (including theme) and basic analytics. You can accept or decline cookies via the banner. Browser settings may also control cookies. Some features may not work without them.
8. Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is perfectly secure.
9. International transfers
If we transfer data across borders, we implement safeguards such as contractual clauses where required by law.
10. Children
Our services are intended for individuals 16 and older. We do not knowingly collect data from children under applicable ages of consent.
11. Changes
We may update this Policy. Material changes will be highlighted on this page with an updated effective date.
12. Contact
FlowVox Floorcraft • Email: [email protected] • Phone: +1 (206) 555-0187